Frequently asked questions ...and their answers.

Can’t find an answer to your question? Please call us on 02 4226 5880 or email us at customerservice@oped.com.au

How to get an OPED product?

Please contact our Customer Service or your local Territory Manager and we will advise your nearest retailer or physician.
top


How to apply?

Applying your product is simple, but that’s very easy for us to say as we’ve fitted one or two. If you get stuck and you aren’t sure please don’t hesitate to contact us. All our staff are trained across the whole portfolio so give us a call on 02 4226 5880 as we are always happy to help! In addition we have fitting videos available via our YouTube channel
top


Are there Studies & clinical data available?

Click here to see all available documents: Studies and clinical data.
top


Can we put our own branding on OPED products?

All our VACO products can carry a bespoke label for the clinic or hospital you work in. Please contact the office or your local Territory Manager to find out more.
top


How long will the sole last before I need to replace it?

As a guideline we say 12 weeks, however, it has been known for patients with a more ‘outdoor’ career/hobby to need to replace the sole more often. One patient didn’t let his injury slow him down, we have photographic evidence of him on his combine harvester wearing his boot!
top


Can I buy replacements/spare parts for my OPED product?

Yes of course, all our accessories and spare parts are available to buy from us. Please give us a call on 02 4226 5880 or email us at customerservice@oped.com.au to place orders. Please take notice that we only sell to customers from Australia & New Zealand.
top


Can I wash my VACOped, if so what with?

Washing your VACOped is no problem simply, wipe clean with warm soapy water and then dry off with a towel.
top


Why does it feel odd in the arch of my foot?

The feeling in the arch of your foot is due to our patented VACO12 vacuum technology forming to the shape of your foot. This means instead of your arch being empty, it is filled with tiny beads that have been vacuumed of air and are now sitting close against your arch. You should get used to this sensation in a couple of days of wearing your boot.
top


Do they come in left and rights?

All of our boots are universal which means that they can be worn on either foot.
top


I am left handed can I change the straps round?

Left or right handed the straps are totally flexible dependant on your preference. With a twist and pull motion, the straps and hooks can be removed and simply fitted back onto the boot on the opposite side. For further guidance, please do not hesitate to give us a call on 02 4226 5880 we are always happy to help!
top


Can I walk without the sole on?

You should NEVER weight bear without one of the soles attached. Although there are non-slip grips on the base of the boots this is only for safety at night should you place your foot on the floor when the sole is off. The sole is removable, so should you have to wear the boot permanently for a short period it can be removed for bed.
top


Can I travel on an aeroplane with my boot on?

We hope you will never experience an injury before travelling abroad for your holidays but if you do, don’t worry as all of our boots can be worn to travel by road, rail or plane! Please always consult your healthcare team before travelling.
top


Can I wash my terry liner?

Yes! Always remove the white vacuum cushion from the terry liner first. Make sure the zip is closed and then you can wash in your washing machine on 60° cycle.
top


Can I go swimming in my boot?

Whether it is for pleasure or for early rehab/physiotherapy, you can wear your boot into the pool. Simply towel dry the shell and swap to your spare dry liner when you are finished.
top